Refund and Returns Policy for Nortov AV Help Centar
At Nortov AV Help Centar, we are dedicated to delivering exceptional customer service and ensuring your complete satisfaction with every purchase. This Refund and Returns Policy outlines the terms under which we handle returns, replacements, and refunds for the products we offer.
1. Returns Policy
We provide a 7-day return window for all items purchased through our website. If you’re not satisfied with your purchase, you may return it within 7 days of the purchase date, provided the following conditions are met:
- The product must be unused, undamaged, and in its original packaging.
- The return request must be submitted within 7 days of receiving the item.
- Proof of purchase (e.g., receipt or order number) is required to process the return.
To initiate a return, please contact our customer support team at support@norton.av.helpcentar.com with your order details. Our team will guide you through the return procedure.
2. Replacement Policy
If your product arrives defective or damaged, we offer a 14-day replacement guarantee. To qualify for a replacement:
- The product must be defective or damaged upon delivery.
- The replacement request must be made within 14 days of receiving the item.
- The product must be returned in its original condition. We may request evidence of the defect or damage.
For assistance, please reach out to our customer support team at support@norton.av.helpcentar.com with details about the issue, and we will assist you with the replacement process.
3. Refund Policy
We provide refunds for eligible purchases under the following conditions:
- The product must be returned within the applicable return period (7 days).
- The return must be processed through an authorized channel, and the product must be in resalable condition.
- A verified account is required to process the refund. This includes confirming your identity and the original purchase details. Refunds cannot be issued without a verified account.
Once the returned product is received and its condition is confirmed, refunds will be issued within 7 days. The refund will be credited to the original payment method used during the purchase.
4. How to Request a Return, Replacement, or Refund
To request a return, replacement, or refund, please follow these steps:
- Contact Customer Support : Reach out to our team at support@norton.av.helpcentar.com with your order number and a brief explanation of your request.
- Provide Proof of Purchase : Include your order number, receipt, or any other relevant documentation.
- Product Condition : For returns and replacements, ensure the product is unused and in its original condition, including packaging.
- Verification Process : If requesting a refund, ensure your account is verified by following the instructions provided by our customer support team.
5. Exceptions to the Refund and Returns Policy
The following items are not eligible for returns or refunds:
- Products that have been used, damaged, or altered by the customer.
- Software products or digital downloads that have been activated or downloaded.
6. Shipping Costs
- Return Shipping : If you’re returning a product for a refund or replacement, the cost of return shipping is your responsibility unless the product was defective or damaged upon arrival.
- Shipping Fees for Replacements : We will cover the cost of shipping the replacement product to you. However, the initial shipping fee is non-refundable.
7. Changes to This Policy
Nortov AV Help Centar reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page along with an updated effective date. Please review this policy periodically to stay informed about our terms and conditions.
8. Contact Us
If you have questions or need assistance with a return, replacement, or refund, please get in touch with us using the following contact details:
